Shipping policy

Shipping Policy

At The SKN Collective, we aim to deliver your order quickly and efficiently.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

You will receive a confirmation email once your order has been placed, and a shipping notification with tracking details once your order has been dispatched.

Shipping Timeframes

Estimated delivery times:

  • Australia-wide: 2–8 business days

Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.

Total Delivery Time

The total estimated time to receive your order is:

👉 3–10 business days (processing + shipping)

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

Delays

While we do our best to meet delivery timeframes, delays can occasionally occur due to:

  • Postal carrier delays
  • High order volumes
  • Public holidays

We appreciate your patience in these situations.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us at:

📧 hello@theskncollective.com.au

We will assist in tracking your order and resolving the issue.